Working with Passion for Performance

We believe that to bridge the gap between learning and business results, training needs to be delivered in the context of our client's business issues and strategies and that appropriate follow up activities, coaching and application opportunities need to be provided to make sure the training drives the results.

Using our Bridging the Gap Between Learning & Results™ process, we work with you to develop a plan that gets you the business results you are looking for.

Focus - What do you want to accomplish?
Using our discovery process, we help you define your business issues. We focus on your Mission, your Vision, and your Strategies and Goals to define the direction we need to take. In some cases, we even help you create your vision and develop your strategies.

We help you to identify the critical issues affecting adaptability, responsiveness and performance of your workforce. We look at your performance needs and your environment to provide uniquely designed solutions to achieve desired and measurable results. Solutions that align with strategies, fit with your culture and meet budgets! Results that meet your definition of success, from strategy development through execution.

Identify - What do you need to be doing to achieve your vision?
Based on your performance needs, we identify the competencies required to meet your objectives. Using Best Practices, Focus Groups and interviews, we pinpoint the needed skills, knowledge and attitudes to achieve the levels of performance that yield the results you want.

Assess - Do you have the right people? How do you find the right people?
Using the competencies required to be successful (either yours or those we have developed) we assess your people's current skill level to determine areas of strength and areas needing further development. We can also help create interviewing protocols that will help you find the right people who have the skills necessary to perform successfully.

Develop - How do you enhance your ability to execute your goals?
We provide learning opportunities that connect individual performance with the organization's strategies. Helping you to create the plan, we make sure we are providing the right training to the right people, at the right time-whether that is custom designed training, tailored or brand programs.

We help you make sure that your employees understand "why" they are in training and "what's in it for them," by developing Connection Messages and strategies for getting those messages across. By gaining employee commitment, you will see better results.

Reinforce - How do you make sure you are getting the behaviors you need?
Studies show that training alone increases productivity by about 15%, but when combined with coaching and reinforcement, productivity can increase by as much as 88%. We help your managers reinforce the new skills to accelerate performance by providing them with coaching skills, and reinforcement activities.

Measure - How will you know when you are successful?
We can help you measure results on various levels:

• Did your employees enjoy the program? (AKA: Smile Test)
  

• Did your employees learn something?
  

• Have your employees changed their behaviors based on their new learning?
  

• How did your employees' new behaviors impact company results?
  

• What kind of Return on Investment did you get?
  

From reassessing skills, to Customer Surveys, to Impact Evaluations, to ROI studies, we can help you know if what you did helped your employees be successful.