Bridging the Gap Between Learning
& Results™
We believe that to bridge the gap between
learning and business results, training needs to be delivered
in the context of our client's business issues and strategies
and that appropriate follow up activities, coaching and application
opportunities need to be provided to make sure the training
drives the results.
Using our Bridging the Gap Between
Learning & Results™ process, we work with you to
develop a plan that gets you the business results you are
looking for.
Focus - What
do you want to accomplish?
Using our discovery process, we help you define your business
issues. We focus on your Mission, your Vision, and your Strategies
and Goals to define the direction we need to take. In some
cases, we even help you create your vision and develop your
strategies.
We help you to identify the critical
issues affecting adaptability, responsiveness and performance
of your workforce. We look at your performance needs and your
environment to provide uniquely designed solutions to achieve
desired and measurable results. Solutions that align with
strategies, fit with your culture and meet budgets! Results
that meet your definition of success, from strategy development
through execution.
Identify -
What do you need to be doing to achieve your vision?
Based on your performance needs, we identify the competencies
required to meet your objectives. Using Best Practices, Focus
Groups and interviews, we pinpoint the needed skills, knowledge
and attitudes to achieve the levels of performance that yield
the results you want.
Assess - Do
you have the right people? How do you find the right people?
Using the competencies required to be successful (either yours
or those we have developed) we assess your people's current
skill level to determine areas of strength and areas needing
further development. We can also help create interviewing
protocols that will help you find the right people who have
the skills necessary to perform successfully.
Develop - How
do you enhance your ability to execute your goals?
We provide learning opportunities that connect individual
performance with the organization's strategies. Helping you
to create the plan, we make sure we are providing the right
training to the right people, at the right time-whether that
is custom designed training, tailored or brand programs.
We help you make sure that your employees
understand "why" they are in training and "what's
in it for them," by developing Connection Messages and
strategies for getting those messages across. By gaining employee
commitment, you will see better results.
Reinforce -
How do you make sure you are getting the behaviors you need?
Studies show that training alone increases productivity by
about 15%, but when combined with coaching and reinforcement,
productivity can increase by as much as 88%. We help your
managers reinforce the new skills to accelerate performance
by providing them with coaching skills, and reinforcement
activities.
Measure - How
will you know when you are successful?
We can help you measure results on various levels:
-
Did your employees enjoy the program?
(AKA: Smile Test)
-
Did your employees learn something?
-
Have your employees changed their
behaviors based on their new learning?
-
How did your employees' new behaviors
impact company results?
-
What kind of Return on Investment
did you get?
From reassessing skills, to Customer
Surveys, to Impact Evaluations, to ROI studies, we can help
you know if what you did helped your employees be successful.
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